Vi88 believes gaming should be a source of entertainment, not stress or anxiety. We are committed to helping you play in a healthy and responsible way.
If you feel you are losing control over your gaming, contact support right away.
Email: [email protected]
At vi88, we see gaming as a healthy form of entertainment. Our goal goes beyond offering games — we are committed to the overall well-being of every user. Responsible gaming means knowing your limits, staying in control, and never letting gaming take priority over your other life responsibilities.
We believe players only experience genuine enjoyment when they play mindfully. Chasing winnings or trying to recover losses through excessive gaming never leads to good outcomes. That is why vi88 provides multiple tools and features to support responsible gaming.
Our responsible gaming programme is built on three core pillars — awareness, control, and support. Our support team is here for you no matter the situation.
Keep in mind: Gaming should be for fun, not as a source of income. Never bet beyond your budget.
Vi88 has clear responsible gaming guidelines that every player should know and follow. These guidelines help keep your gaming experience enjoyable and free from harm.
Following these guidelines will keep gaming enjoyable at all times and prevent it from having any negative impact on your daily life.
Vi88 gives you full control over your own gaming activity. You decide how much time and money you spend. These options are available in your account settings.
| Limit Type | Description | Time to take effect | Recommended |
|---|---|---|---|
| Daily Deposit Limit | Maximum you can deposit per day | Instant | Do's |
| Weekly Deposit Limit | Weekly cap on total deposits | Instant | Do's |
| Monthly Deposit Limit | Total amount you can deposit in a month | Instant | Do's |
| Session Time Limit | Session time limits | Instant | Recommended |
| Loss Limit | Automatic break triggered after a set loss amount | Instant | Recommended |
| Reality Check | Reminds you how long you have been playing after a set period of time | Instant | Recommended |
| Take a Break | Take a break from 24 hours up to 6 weeks | Instant | Use when needed |
Important: Decreasing your limit takes effect immediately. However, increasing it requires a 72-hour cooling-off period — this is designed to protect you from making hasty decisions.
If you find it difficult to maintain responsible gaming habits, use vi88's self-exclusion feature. This allows you to block access to your account for a set period or permanently.
Self-exclusion only applies to vi88. If you have concerns on other platforms, you will need to take separate action there.
Contact our support team to request self-exclusion, or apply directly through the Responsible Gaming section in your account settings.
Gaming addiction often develops gradually and can be hard to notice. If you recognise any of the following signs in yourself, it is time to take action:
Ask yourself the questions below. If you answer "yes" to most of them, consider seeking help.
Have you ever spent more than your planned budget and regretted it afterward?
Have you ever felt the urge to bet more to win back what you've lost?
Has gaming affected your work, studies, or family responsibilities?
Have you ever placed bets using borrowed or loaned money?
Have you ever lied to family or friends about your gaming?
Do you feel restless or anxious when you stop playing?
Is gaming negatively affecting your sleep, eating habits, or overall health?
Have you ever tried to stop playing but couldn't?
If you answered "yes" to 3 or more questions, please contact the vi88 support team or seek professional help. This is not a sign of weakness — it takes courage.
Vi88 strictly prevents anyone under 18 from accessing its platform. Protecting minors is a core part of our responsible gaming policy.
If your child has access to your device, take the following steps:
If you suspect a minor is using a vi88 account, contact us immediately at [email protected].
Problem gaming is a recognised mental health condition and it is treatable. Asking for help is not a sign of weakness — it takes courage to make the right move. vi88 is always ready to support you.
Our support team is available 24/7. Reach out for help with setting limits, self-exclusion, or any other concern.
Seek help from a counsellor trained in gaming addiction. Professional mental health support can accelerate your recovery.
Speak with a trusted family member or friend. The people closest to you can be your greatest source of support.
Keep a gaming journal, find alternative hobbies, and gradually reduce the time you spend playing.
Keep in mind: It's never too late to ask for help. The vi88 support team is here for you with complete confidentiality.
Vi88 is committed to ensuring a safe and healthy gaming experience for every player
Decide for yourself how much money and time you want to spend. You have the flexibility to adjust your daily, weekly, or monthly limits at any time.
If you feel the need, you can close your account for a set period or permanently. vi88 fully respects your decision.
After a set period, a pop-up notification reminds you how long you have been playing, helping to prevent excessive gaming.
Every user's age is verified at registration. No one under 18 is permitted to use vi88.
Our support team is available anytime you need us. All responsible gaming assistance is provided free of charge.
Gaming is automatically paused once you reach a set loss amount. This helps prevent emotional or impulsive betting.
Gaming should be fun, not stressful. Join vi88 for a safe and responsible gaming experience. Use our tools to set your own limits and make gaming a healthy part of your life.